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ASL Airlines is closely monitoring possible restrictions on entry into the territory of the destinations it serves, which may be imposed by local authorities following the emergence of the coronavirus (Covid-19).

The Israeli authorities have indicated in particular that passengers who have stayed in China (including Hong Kong and Macau), Japan, Thailand, Singapore or South Korea in the 14 days preceding their arrival in Israel will be refused entry on the territory. Exemptions apply to Israeli citizens and residents, as well as to passengers who have only passed through Hong Kong, Macau, Japan, Thailand, Singapore and South Korea.

We recommend that you follow the latest updates from the relevant immigration authorities.

If these restrictions apply to your trip and your ticket cannot be changed or refunded, we recommend that you contact your travel insurance.

Baggage claims


bagages-endommages-manquants

Damaged baggage
/ Missing content

 

If your luggage is damaged or your personal objects are partially or totally missing, please inform the airport Baggage Service upon arrival. They will ask you to fill in a form called « Property Irregularity Report » and explain to you the procedure.

 

If for some reason you cannot file this form immediately, you have 7 days to submit your complaint in writing to the Baggage Service of our Company. Make sure you keep the originals of your boarding pass and luggage tags.

 

If you have purchased insurance for your luggage, please notify your insurance company of the incident.

 

If you wish to file your claim online, thanks for clicking HERE.

 

You can also write to the following address:

ASL AIRLINES FRANCE – RELAYTION SEPT
TSA 21234
92566 RUEIL MALMAISON CEDEX
Email :


bagages-retardes-perdus

Delayed/ lost baggage

Before leaving the airport, check-in at the airport Baggage Service Desk and fill in the « Property Irregularity Report » form.

 

You must complete the form on the spot. This document will enable the company to trace your lost luggage and deliver it to you as soon as possible.

 

 

Make sure you keep the originals of your boarding pass and luggage tags.

 

If your luggage is not found within 5 days, you have 21 days from your arrival to send the originals of the « Property Irregularity Report », your boarding pass and luggage tags, as well as the inventory of the things lost with photocopies of all the invoices you may have to our Company’s Baggage Service.

 

If you have purchased insurance for your luggage, please notify your insurance company of the incident.

 

 

ASL Airlines France Baggage Service:

 

ASL AIRLINES FRANCE – RELAYTION SEPT
TSA 21234
92566 RUEIL MALMAISON CEDEX
Email :