ASL Airlines is closely monitoring possible restrictions on entry into the territory of the destinations it serves, which may be imposed by local authorities following the emergence of the coronavirus (Covid-19).

The Israeli authorities have indicated in particular that passengers who have stayed in China (including Hong Kong and Macau), Japan, Thailand, Singapore or South Korea in the 14 days preceding their arrival in Israel will be refused entry on the territory. Exemptions apply to Israeli citizens and residents, as well as to passengers who have only passed through Hong Kong, Macau, Japan, Thailand, Singapore and South Korea.

We recommend that you follow the latest updates from the relevant immigration authorities.

If these restrictions apply to your trip and your ticket cannot be changed or refunded, we recommend that you contact your travel insurance.


Throughout the flight, your safety and well-being are our priority. If, however, you are not completely satisfied, please use our claim form by clicking HERE.


In order to process your claim as soon as possible, please make sure to submit all your receipts and supporting documents via our online form.


You can also write to us at the following address :



Service Réclamations

15 rue du Haut de Laval

CS 14454 (Tremblay en France)

95708 Roissy CDG Cédex